— Emily & Dave - Mission Viejo - 2013
Working with Cathie Berlin has been a fantastic experience; Iwould happily recommend her to anyone looking for a hardworking, dedicated real estate agent. I was continually impressed with her throughout the adventure that was buying our home, and wish that you could get this level of customer service in all other areas of life!
Cathie worked very hard on our behalf; she spent a lot of time searching for a home that would fit our needs then spent a lot more time taking us to see homes, educating us on the process (we are first-time home buyers!), walking us through the paperwork, and pointing us in the right direction with regard to all the things you didn’t realize you’d have to do. Another point to mention here is that Cathie can be depended upon to know where her expertise ends and another’s begins; we could always trust that she would answer a question correctly if she knew it, and if she didn’t know it, she would be honest with us and either tell us how to find out or she would get the answer herself and get back to us quickly. I can’t imagine that we would have found a home we love within a reasonable time frame and in our price range, nor would we have managed to meet all the requirements and deadlines, without her assistance.
Cathie went above and beyond to take care of us; she always answered emails and text messages rapidly, she was willing to work around our schedule to show us homes, she was even willing to work with us on the weekends. It would have been easy to become frustrated given the status of the housing market while we were looking, but Cathie was always positive and upbeat and made us feel like it was going to work out, which it did, very well.
The one thing that makes her stand out above the others, even more than she already does, is that she makes you feel like family. She remembered details about our work, our family members and pets, and details from conversations during previous encounters. She was very pleasant to be around, and the time we spent with her looking at homes was very comfortable. She made us feel like she considered us to be her friends, and that she wanted to help us find a home because it was what we wanted, not because it is her job. It was very clear that she wanted to find the perfect place for us and not just sell us a random house; she was honest about places that may not suit our needs and never once did we feel any pressure at all to move forward in the process before we were ready. I feel like we really lucked out to find Cathie, and I have no doubt whatsoever that we will use her for any and all future real estate transactions. I can’t say enough positive things about our experience with her; all I can say is that there is really no need to spend time investigating various real estate agents to decide who to go with.. Choosing Cathie guarantees you an enthusiastic, caring, knowledgeable, diligent, committed friend who happens to be able to help fulfill your needs with regard to buying and/or selling your home.